Training a consortium: What levels of training are required to manage a successful 100 library consortium?
Formal training. Certain training classes are required of libraries joining the consortium (Basic circulation, basic cataloging, admin and reports). Our staff at the Indiana State Library offers all three of these required trainings onsite every month.
Group discussions. We have 5 committees involved in the policy and training of the consortium and a bookmobile user group. They meet quarterly throughout the year and provide an opportunity to educate and communicate on policy and using the software.
Individual training. EI Coordinator is always available through email or phone to answer on-demand questions about policy or using the software.
Helpdesk. Members of the consortium also have access to the helpdesk in which they can learn about the system by making *mistakes* and interacting with the software experts.
Training materials:The most effective training materials we have used include demonstrations, making a training server available and walking staff members through scenarios.
Additionally, there will be a discussion of tools, e.g. RT and DocBook,voip server for distributed call centre, go live model, suite of WBT and onsite training, webinars for all, co-op website.